SOFTUSH™ SHIPPING POLICY
We want to get you your Coho Cooler as soon as possible. That’s why we make every effort to process your order quickly so you can put your Coho Cooler to good use sooner.
Softush offers free FedEx shipping on qualified orders. Valid in the contiguous United States only, excludes Alaska and Hawaii.
SHIPPING OPTIONS & RATES
We’ve made every effort to get your orders processed and shipped faster. 2-Day and Overnight orders should be placed by 10:00 AM CT for quickest delivery. These options are not available for collegiate coolers. Expedited orders placed after 10:00 AM CT will require an additional business day for processing. This excludes weekends and holidays. All “Delivery by” dates are estimates and not guaranteed. All services are provided by FedEx. Shipping services and rates are subject to change without prior notice. FedEx expedited options may not be available in all areas.
As follows are the shipping options available to you.
|FedEx Ground||On contiguous U.S. orders||2-5 business days||$10|
|FedEx SmartPost||On contiguous U.S. orders under $19.99||2-10 business days||$5|
|FedEx SmartPost||For APO, FPO, and P.O. Boxes||2-15 business days||$10|
|FedEx 2-Day||On orders selecting 2-Day service at checkout||2 business days||$20|
|FedEx Overnight||On orders requesting Overnight service at checkout||1 business day||$30|
|FedEx Ground||On orders to Alaska and Hawaii||2-10 business days||$15|
Softush and FedEx will not be shipping or delivering on the following dates in 2018. Please note shipping estimates will begin the following business day.
New Year’s Day: January 1
Easter: March 31-April 1
Memorial Day: May 28
Independence Day: July 4
Labor Day: September 1-3
Thanksgiving: November 22-23
Christmas: December 22-25
New Year’s Eve: December 30-31
CONTIGUOUS UNITED STATES
Softush uses FedEx Ground service on all shipments within the contiguous United States unless otherwise noted or an expedited option is selected by the customer. Please allow 1–7 business days for processing and an additional 1–4 business days for your order to arrive based on your location and products ordered. Look for a shipment tracking number via email when your order has been processed.
We want to be sure you’re as happy with your SAFBRAY INC. products as we are. If you’re not 100% satisfied with your purchase, you can return it for a full refund within 30 days. For products purchased from an authorized dealer, their return policy applies — please contact them directly for more information.
SOFTUSH RETURN POLICY
You can return your item(s) purchased from Softush.com up to 30 days after the purchase date for a full refund. Refunds will be returned only to the original form of payment. SAFBRAY INC. does not offer store credit or gift cards. SAFBRAY INC. does not accept returns on items purchased outside of Softush.com. For exchanges, please return your item(s) for a full refund and replace an order for the correct item. Exchanges for items purchased outside of Softush.com will not be accepted. All merchandise must be unused/unworn and returned in the original packaging. For all returns, you will be responsible for return shipping. All original and return shipping costs are non-refundable unless the merchandise was shipped incorrectly. You may use a shipper of your choice to return your items. We recommend retaining the tracking number of your return for your records.
If you’re returning an item after the initial 30 days but within 60 days after the original date of purchase, you may exchange the item for another SAFBRAY INC. item of equal or greater value (in which you are responsible for the difference in cost). All merchandise must be unused/unworn and returned in the original packaging. Original and return shipping costs are non-refundable unless the merchandise was shipped incorrectly. No refunds will be given on merchandise returned 60 days after the original purchase date.
Please complete the to approve your return request. If your return is approved, you will receive a Return Order form to include inside the box with your return(s). This return policy only applies to products purchased directly from SAFBRAY INC. via phone or website.
SAFBRAY INC. does not price match with dealers or competitors.